Privacy Policy

Introduction & Scope

FizzScales (“FizzScales,” “we,” “us,” or “our”) provides done-for-you customer-acquisition systems to local service contractors and the trades. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact us, or use our services. It also describes the choices you have regarding your information.

This Policy applies to information we collect through our website and in the course of providing our services. It does not cover the independent privacy practices of our clients or any third-party websites or services that may be linked from our site.

By using our website or services, you agree to the practices described in this Policy. If you do not agree, please do not use our website or services.

Information We Collect

Information You Provide to Us

We collect information you voluntarily provide, such as when you fill out a contact or intake form, request a consultation, subscribe to communications, or otherwise communicate with us. This may include:

• Your name, business name, and job title
• Email address, phone number, and mailing address
• Information about your business and marketing goals
• Billing and payment-related information
• Any other information you choose to share in messages or forms

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain information, including:

• Log data, such as your IP address, browser type, device type, operating system, referring/exit pages, and timestamps
• Usage data, such as the pages you view, links you click, and how you interact with our site
• Cookies and similar technologies, as described in the “Cookies & Tracking” section below
• Analytics data collected through tools such as web analytics providers that help us understand site traffic and performance

How We Use Information

We use the information we collect to:

• Provide, operate, and improve our website and services
• Respond to your inquiries and provide customer support
• Set up, manage, and deliver services to our clients
• Process payments and manage billing
• Send administrative, transactional, and (with consent where required) marketing communications
• Analyze usage and improve our website, content, and offerings
• Maintain the security and integrity of our systems
• Comply with legal obligations and enforce our agreements

SMS / Text Messaging

We may send SMS/text messages to individuals who have provided consent, including our clients’ leads and customers where the proper consent has been obtained. By opting in, you agree to the following:

• Opt-in consent: Messaging consent is collected through an opt-in process. We only send SMS messages to individuals who have provided consent to receive them.
• Message frequency: Message frequency varies depending on your interaction and the program you opted into.
• Message and data rates: Message and data rates may apply, depending on your mobile carrier and plan.
• Opt out: You can opt out at any time by replying STOP to any message. After you reply STOP, you will receive a confirmation and will no longer receive SMS messages unless you opt in again.
• Help: For help, reply HELP to any message, or contact us using the details in the “How to Contact Us” section.
• No sharing of opt-in consent: SMS opt-in consent and phone numbers collected for SMS are not shared with third parties or affiliates for their own marketing purposes.
• Carrier disclaimer: Carriers are not liable for delayed or undelivered messages.

How We Share Information

We do not sell your personal information. We may share information in the following limited circumstances:

• Service providers: With vendors and contractors who perform services on our behalf (such as hosting, analytics, payment processing, CRM, email, and telephony/SMS providers), bound by obligations to protect the information and use it only to provide their services.
• Clients: As necessary to deliver the services our clients have engaged us to provide.
• Legal and safety: When we believe disclosure is required to comply with applicable law, legal process, or governmental request; to enforce our agreements; or to protect the rights, property, or safety of FizzScales, our clients, or others.
• Business transfers: In connection with a merger, acquisition, financing, or sale of assets, in which case information may be transferred as part of that transaction.

As noted above, SMS opt-in consent and related phone numbers are never shared with third parties or affiliates for their marketing.

Cookies & Tracking

We and our service providers use cookies and similar technologies to operate our website, remember preferences, measure performance, and understand how visitors use our site. Cookies may be “session” cookies (deleted when you close your browser) or “persistent” cookies (which remain until they expire or you delete them).

You can control cookies through your browser settings, including blocking or deleting cookies. Disabling cookies may affect the functionality of certain parts of our website.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including providing services, complying with legal obligations, resolving disputes, and enforcing our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

As general guidance, we retain lead and contact data for the duration of our engagement with the relevant client plus up to 24 months; billing and transaction records for up to 7 years to meet tax and accounting requirements; and SMS/messaging logs for up to 18 months. We will delete or de-identify data sooner where you make a valid deletion request and we are not otherwise required to retain it.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights & Choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate personal information
• Delete your personal information
• Opt out of marketing communications, including SMS (reply STOP) and email (use the unsubscribe link)

To exercise any of these rights, contact us using the details below. We will respond consistent with applicable law and may need to verify your identity before fulfilling your request.

Third-Party Links

Our website may contain links to third-party websites and services that we do not operate or control. This Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

Our website and services are not directed to children, and we do not knowingly collect personal information from anyone under the age of 16. If you believe a child under 16 has provided us with personal information, please contact us and we will take appropriate steps to delete it.

California & U.S. State Privacy Notes

If you are a resident of California or another U.S. state with applicable privacy laws, you may have additional rights, including the right to:

• Know what personal information we collect, use, and disclose
• Access and obtain a copy of your personal information
• Delete personal information, subject to legal exceptions
• Correct inaccurate personal information
• Opt out of the “sale” or “sharing” of personal information for targeted advertising

We do not sell your personal information, and we do not share it for cross-context behavioral advertising in exchange for value. We will not discriminate against you for exercising any of these rights.

To submit a request, contact us using the details below. You may designate an authorized agent to make a request on your behalf, subject to verification.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “updated” date at the top of this page. Material changes will be communicated as required by law. Your continued use of our website or services after an update constitutes acceptance of the revised Policy.

How to Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

• Phone: (970) 584-6701
• Email: breckin@fizzscales.org
• Mailing address: Windsor, Colorado, United States (serving Northern Colorado)